Patient Experience Team: Our Role Patient Experience Team NHS Lothian is committed to providing quality care to patients and their families. By giving feedback, you can help us understand what we are doing well and the areas that we need to improve on. Your feedback is therefore valuable to us. The Core values of NHS Scotland are: Care and compassion Dignity and respect Quality and teamwork Openness, honesty and responsibility In NHS Lothian, we strive to bring these values into everyday reality providing the best care and services possible. To help us know we are doing this we are keen to hear about your experience. The Patient Experience Team is the central point for receiving patient feedback for NHS Lothian. They receive feedback over the telephone, via email, in writing and in person. The Patient Experience Team also manage all complaints, concerns, feedback and compliments, as well as stories shared on Care Opinion. The team is based at Waverley Court and are made up of a mixture of clinical and non-clinical staff.
