Child-Friendly Complaints Introduction and principles As a child or young person, if you are unhappy about something in your care and treatment, you have the right to tell someone. You can do this by making a complaint. The Child Friendly complaints process is for everyone under 18. It is there to help children and young people share their worries or concerns in a way that feels safe and easy to understand. You can choose the way that works best for you, and you will be supported throughout the process. Your privacy will be respected, and you will be told what is happening in clear, simple language. This process follows the United Nations Convention on the Rights of the Child (UNCRC), which says that every child has rights and should be treated with kindness, fairness, and respect. The 7 Principles The complaints process is based on seven important principles: For anyone under the age of 18. Your wellbeing and what is best for you are always important. Everyone should feel welcome, listened to, and treated fairly. What you think and say matters, and your views will be taken seriously. You should be treated with care, understanding, and respect. Your information will be kept private and only shared when it is needed to help you. You should be helped to understand your rights and how they protect you.
