Annual Reports NHS Lothian is committed to welcoming all forms of feedback, including complaints, and using them to improve services, to address complaints in a person-centred way and to respect the rights of everyone involved. Our annual report reflects the ways in which we have received feedback, how we have responded and areas of improvement. Patient Experience Strategic Plan – Year 2 Report – 2024-2025 Patient Experience Strategic Plan (incorporating complaints) – Year 1 Report – 2023/2024 Annual report 2022/2023 Annual report 2021/2022 Annual report 2020/2021
