NHS Lothian is dedicated to putting patients, their families and carers and our workforce at the centre of all we do. We seek that an individual’s journey through the health and social care system will be one that engages with their individual beliefs and values. Any actions taken should be in line with their individual wishes and needs, considering how best to offer care. To support this Person-Centred commitment, we worked in partnership with both our staff and with patients and the public to develop this Patient Experience Strategic Plan.
The Strategic Plan describes how staff and care givers understand their responsibility in ensuring each patient not only receives excellent clinical care, but that it is delivered in a manner that treats them as an individual, recognises their needs and cares for them with empathy and compassion. It provides a clear plan that will continuously improve patient experience: one that will highlight priorities and provide a framework to measure impact and progress across NHS Lothian.
Here is a summary of the Patient Experience Strategic plan. The full version or easy read versions are available via these links,
Patient Experience Strategic Plan 2023 – 2028
