Most General Practitioners are independent contractors and still fall under the NHS Complaints Procedure. If you wish to make a complaint about your GP or GP practice, please contact them directly. NHS Lothian Patient Experience Team is only responsible for the following GP practices which you CAN contact us about if you have feedback or a complaint:
- The Access Point and Cowgate Clinic
- Edinburgh Access Practice
- Leith Links Medical Centre (also Challenging Behaviour Practice)
- Mill Lane Surgery
- Parkgrove Medical Practice
- Polwarth Surgery
- Gracemount Medical Practice
- Restalrig Park Medical Centre
- Braefoot Medical Practice
- Wester Hailes Healthy Living Centre
All community dentists, opticians and pharmacies are independent contractors and still fall under the NHS complaints procedure, you should complain directly in writing to the Practice/ Branch Manager. NHS Lothian Patient Experience Team are not responsible for these services.
NHS 24 have their own Patient Experience Team and you can raise any concerns with them directly via email patient.experience@nhs24.scot.nhs.uk
Scottish Ambulance Service complaints or feedback can be logged using the following link: Making a Complaint https://www.scottishambulance.com/contact-us/making-a-complaint/
