Key Principles of the East Region Recruitment Service Operating Model
1. Customers and how we serve them are at the heart of what we do and how we do business.
- Emphasis on the candidate’s journey and the Recruitment Service responsibilities around this.
- Recruitment service provision is clear, easily accessible and transparent to the user.
- Provides a consistent customer recruitment experience within the East Region and across the Regional Recruitment Services.
2. Provide a centre of excellence, where functions will be easy to do business with and customer journeys are fluid.
- Centre of excellence, providing expertise within the field of recruitment.
- Pro-active liaising with workforce planning and service management to plan for capacity and demand.
- Transparent recruitment process.
3. Agile and adaptable service.
- A stable, resilient, responsive and pro-active service, to support the needs of both the business and the customer.
- An employer of choice for recruitment service staff, with an emphasis on staff retention and service resilience.
- Embraces change and practices continuous quality improvement.
- Enhances the users experience through close collaboration with service partners and shared learning across the regional recruitment service.
- Pro-active use of available technology, to support and develop smarter recruitment practise and processes.
4. Optimal delivery model enables a more sustainable and cost effective recruitment service to be delivered.
- Be clear about the services offered by the East Region Recruitment Service.
- Unnecessary complexity and duplication is removed.
- Maximise the increased ‘purchase and brand power’ of the collective Boards within the East Region Recruitment Service.
