{"id":6170,"date":"2026-09-15T13:29:01","date_gmt":"2026-09-15T12:29:01","guid":{"rendered":"https:\/\/www.nhslothian.scot\/yourrights\/?page_id=6170"},"modified":"2026-09-15T13:29:35","modified_gmt":"2026-09-15T12:29:35","slug":"what-can-i-complain-about-what-should-i-include-in-my-feedback","status":"publish","type":"page","link":"https:\/\/www.nhslothian.scot\/yourrights\/patient-experience-team-tell-us-about-your-experience\/how-do-i-make-a-complaint\/what-can-i-complain-about-what-should-i-include-in-my-feedback\/","title":{"rendered":"What can I complain about? What should I include in my feedback?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What can I complain about?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Things you can complain about using the NHS procedure include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Care or treatment you have had or are having in the NHS<\/li>\n\n\n\n<li>Anything to do with the place where you are seen, for example a GP practice, a hospital, a dental practice, an optician, a pharmacy, a prison health centre or an ambulance<\/li>\n\n\n\n<li>Any NHS staff member involved in your care<\/li>\n\n\n\n<li>How NHS services in your local area are organised if this has affected your care or treatment.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If your complaint also involves another part of the NHS, or if it relates to a health service and a social work service, then staff may need to pass it on to someone there. They will explain how your complaint will be handled and who will respond to you. Wherever possible, organisations will work together to provide a single response to your complaint covering all the issues raised. If your complaint relates to a health service and a social work service, the response will depend on whether these services are being provided through a single, integrated health and social care partnership. For further details please ask the organisations you are complaining about.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What should I include in my feedback?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The more information you provide, the easier it is for us to understand your feedback and manage it in a thorough and timely manner. It is particularly helpful that we have sufficient information when investigating complaints. Below is a checklist of useful information to include in your feedback, but please do not worry if you are unable to provide it all:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The patient\u2019s name, address, telephone number and date of birth<\/li>\n\n\n\n<li>If you are providing feedback on the patient\u2019s behalf, your name, address, telephone number and relationship to the patient<\/li>\n\n\n\n<li>A description of the event, including the date and ward\/hospital it occurred and if any particular staff were involved<\/li>\n\n\n\n<li>What you hope to happen from the feedback<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If a complaint or concern, details of how we could resolve it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What can I complain about? Things you can complain about using the NHS procedure include: If your complaint also involves another part of the NHS, or if it relates to a health service and a social work service, then staff may need to pass it on to someone there. They will explain how your complaint<\/p>\n","protected":false},"author":48,"featured_media":0,"parent":1323,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"class_list":["post-6170","page","type-page","status-publish","hentry"],"acf":[],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"anamezzomo","author_link":"https:\/\/www.nhslothian.scot\/yourrights\/blog\/author\/anamezzomo\/"},"rttpg_comment":0,"rttpg_category":false,"rttpg_excerpt":"What can I complain about? Things you can complain about using the NHS procedure include: If your complaint also involves another part of the NHS, or if it relates to a health service and a social work service, then staff may need to pass it on to someone there. They will explain how your complaint","_links":{"self":[{"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/pages\/6170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/users\/48"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/comments?post=6170"}],"version-history":[{"count":1,"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/pages\/6170\/revisions"}],"predecessor-version":[{"id":6171,"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/pages\/6170\/revisions\/6171"}],"up":[{"embeddable":true,"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/pages\/1323"}],"wp:attachment":[{"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/media?parent=6170"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/categories?post=6170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}