{"id":1361,"date":"2023-09-26T15:45:04","date_gmt":"2023-09-26T14:45:04","guid":{"rendered":"https:\/\/www.nhslothian.scot\/yourrights\/?page_id=1361"},"modified":"2025-09-30T09:43:53","modified_gmt":"2025-09-30T08:43:53","slug":"annual-reports","status":"publish","type":"page","link":"https:\/\/www.nhslothian.scot\/yourrights\/patient-experience-team-tell-us-about-your-experience\/annual-reports\/","title":{"rendered":"Annual Reports"},"content":{"rendered":"\n<p>NHS Lothian is committed to welcoming all forms of feedback, including complaints, and using them to improve services, to address complaints in a person-centred way and to respect the rights of everyone involved.&nbsp; Our annual report reflects the ways in which we have received feedback, how we have responded and areas of improvement.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.nhslothian.scot\/yourrights\/wp-content\/uploads\/sites\/7\/2025\/09\/Patient-Experience-Strategic-Plan-Year-2-Report-2024-2025.pdf\" data-type=\"link\" data-id=\"https:\/\/www.nhslothian.scot\/yourrights\/wp-content\/uploads\/sites\/7\/2025\/09\/Patient-Experience-Strategic-Plan-Year-2-Report-2024-2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Patient Experience Strategic Plan &#8211; Year 2 Report &#8211; 2024-2025<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.nhslothian.scot\/yourrights\/wp-content\/uploads\/sites\/7\/2024\/10\/Patient-Experience-Strategic-Plan-Report-2023-2024.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Patient Experience Strategic Plan (incorporating complaints) \u2013 Year 1 Report \u2013 2023\/2024<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.nhslothian.scot\/yourrights\/wp-content\/uploads\/sites\/7\/2023\/10\/Complaints-Annual-Report-2022-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Annual report 2022\/2023<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.nhslothian.scot\/yourrights\/wp-content\/uploads\/sites\/7\/2023\/09\/Complaints-2021-2022-Annual-Report.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Annual report 2021\/2022<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.nhslothian.scot\/yourrights\/wp-content\/uploads\/sites\/7\/2023\/09\/Complaints-2020-2021-Annual-Report.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Annual report 2020\/2021<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>NHS Lothian is committed to welcoming all forms of feedback, including complaints, and using them to improve services, to address complaints in a person-centred way and to respect the rights of everyone involved.&nbsp; Our annual report reflects the ways in which we have received feedback, how we have responded and areas of improvement. Patient Experience<\/p>\n","protected":false},"author":46,"featured_media":0,"parent":1320,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"class_list":["post-1361","page","type-page","status-publish","hentry"],"acf":[],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"scottsamson","author_link":"https:\/\/www.nhslothian.scot\/yourrights\/blog\/author\/scottsamson\/"},"rttpg_comment":0,"rttpg_category":false,"rttpg_excerpt":"NHS Lothian is committed to welcoming all forms of feedback, including complaints, and using them to improve services, to address complaints in a person-centred way and to respect the rights of everyone involved.&nbsp; Our annual report reflects the ways in which we have received feedback, how we have responded and areas of improvement. Patient Experience","_links":{"self":[{"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/pages\/1361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/comments?post=1361"}],"version-history":[{"count":13,"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/pages\/1361\/revisions"}],"predecessor-version":[{"id":4374,"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/pages\/1361\/revisions\/4374"}],"up":[{"embeddable":true,"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/pages\/1320"}],"wp:attachment":[{"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/media?parent=1361"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nhslothian.scot\/yourrights\/wp-json\/wp\/v2\/categories?post=1361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}